All unopened products purchased at Jorgensen Company can be returned within 30 days of your receipt provided you have an authorized return merchandise number from our customer support department.
Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The credited amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to Jorgensen Company shall be that of the customers.
First: Return Merchandise Authorization
You will need a Return Merchandise Authorization (RMA) number from Jorgensen Company. Shipping the item back without an RMA number from Jorgensen Company may delay your credit. To obtain an RMA number, simply fill out and submit the Return Authorization Form.
Second: Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from Jorgensen Company, it may delay your credit.
Third: Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write the RMA number on the box, doing so will disqualify you from receiving a credit. The RMA number can only be written on the shipping label.
Fourth: Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.
Returns and exchanges are not accepted for the following items: Non-stock or special ordered items, custom items, perishable items, first aid kits and kit refills, training videos & discs. You can reach customer support at 1.800.637.6606 or email directly to Returns Support.
For warranty related issues, please contact the manufacturer.