Shipping Policies and Information

U.S. Shipping Policy:
If the order is shipped within the state of California, the law requires that local sales tax be added to the order total excluding the amount of the shipping charge. Please contact us or call 1.800.481.3473 prior to placing your order if you are sales tax exempt and located in California.

We do not collect tax for orders shipped out of the state of California.

Jorgensen Company uses multiple delivery methods. Parcel carrier such as UPS, FedEx, USPS and Freight Carrier. Third party accounts are not permitted. Our primary delivery method for the U.S. is FEDEX, this excludes Hawaii and Alaska which ships via USPS. Due to product weight, size, shape, or safety standards, some items are not shippable by parcel carrier, and require safe delivery via common over-sized parcel carrier or freight carrier. In such instances, it may be necessary to include a weight based freight charge due to the additional cost to deliver the product(s).

For residential & business orders shipped by common carrier, normal delivery is to curbside or loading dock and not inside the home or business. Include the most relevant phone number to contact when the order is placed. Customer is responsible for additional charges in case(s) of missed appointments or re-delivery. Include special delivery instructions at checkout under our comment box.

Order Cancellation:
Special orders, backorders or custom orders can not be canceled without approval. Please call if you would like to cancel an order.

Refused Shipments:
Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.

Address Correction:
Customer is responsible for additional charges that may accrue if the delivery address is not correct. It is the customer’s responsibility to confirm the delivery address and billing information after placing an order.

UPS Delivery Days:
Our UPS account delivers Monday – Friday 7 am – 7 p.m. Transit times exclude Saturdays, Sundays and all major Holidays.

US Transit Map

Business days in transit from: FRESNO, CA 93291
(This map is a general representation of UPS Ground transit times.)

transit map

Please Note: Map indicates ground transit in business days. Estimated arrival dates are not guaranteed. Weather delays and other unforseen circumstances may impact delivery time.

Packages Do Not Ship from Our Warehouse on the Following Holidays:
New Year’s Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas