Terms and Conditions


Click Terms for Ship info. Don’t see it here? Call us at 800-481-3473. If we don’t stock it we can order it.

Shipping:

Freight charges are based on FedEx regular service within the 11 western states. Additional charges may apply with very heavy or high value shipments. COD, air, and hazardous shipment charges will be added as needed. Goods become property of purchaser upon delivery to carrier. If the order is shipped within the state of California, the law requires that local sales tax be added to the order total excluding the amount of the shipping charge. We do not collect tax for orders shipped out of the state of California.

Returns:

Jorgensen Company is committed to providing the best service possible to our customers. To that end, stock items may be returned for full provided:

  • An RGA number has been issued by our Customer Service Dept.
  • The item was purchased from Jorgensen Company within the last 30 days.
  • The item and its original packaging are in sellable condition.
  • Return freight is the responsibility of the purchaser. Non-stock and special order items are not returnable unless the result of our error. Any errors should be reported within 3 days of receipt.

Acceptance of orders:

All orders are subject to final acceptance by an officer or agent of Jorgensen Company. Orders on account may be accepted on approval of credit. Terms are Net30.

Order Cancellation:

Special orders, backorders or custom orders can not be canceled without approval. Please call if you would like to cancel an order.

Refused Shipments:

Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.

Address Correction:

Customer is responsible for additional charges that may accrue if the delivery address is not correct. It is the customer’s responsibility to confirm the delivery address and billing information after placing an order.

Limitations of warranties:

The goods we sell have been manufactured by others and may be warranted by them against defects in materials and workmanship. In all instances we, as Seller, make no warranty of any kind, express or implied, unless expressly set forth in writing between us and you. This includes any implied warranty of merchantability or fitness for a particular use.

Contacts:

Customer Service: 800-481-3473 (fax) 559-268-0710